Refund Policy
Important: Clivo.email does not offer refunds for any charges. All sales are final.
Clivo.email does not offer refunds for:
- Subscription charges
- Used or unused credits
- Auto-renewed plans
- Misuse of the platform
All charges are final.
By subscribing to Clivo.email, you acknowledge that all payments are non-refundable. This includes situations where:
- You forget to cancel before the renewal date
- You don't use the credits purchased
- You change your mind about using the service
- Your account is suspended due to policy violations
Cancellation Policy
You may cancel your subscription anytime from your account dashboard.
What Happens When You Cancel?
- Your subscription will remain active until the end of the current billing cycle
- You will continue to have access to all features until the end of your paid period
- Credits will expire at the end of the billing cycle
- No refunds will be issued for the remaining time in your billing cycle
- Your account will automatically downgrade to the free plan (if available)
How to Cancel
To cancel your subscription:
- Log in to your Clivo.email account
- Go to your account dashboard
- Navigate to the billing or subscription section
- Click the cancel subscription button
- Follow the prompts to complete cancellation
Overusage
If you exceed your available credit balance during your subscription period:
- The system may block further actions requiring credits OR
- Automatically prompt you to purchase additional credits
No auto-charges will occur without your explicit approval.
Billing Cycle
Subscriptions renew automatically on a monthly basis unless cancelled before the next renewal date.
Your renewal date is displayed in your account dashboard. To avoid being charged for the next month, you must cancel at least 24 hours before your renewal date.
Payment Failures
If a subscription payment fails:
- You will receive a notification via email
- You will have a 3-day grace period to update your payment method
- If payment is not received within 3 days, your account may be suspended
- Credits will expire if the subscription lapses