This Privacy Policy explains how Clivo.email ("we", "our", "us") collects, uses, stores, and protects user data.
1. Information We Collect
A. Personal Data
- Name
- Email
- Password (stored in hashed form)
- Billing details (processed via PayProGlobal)
B. Usage & Tracking Data
- Cookies
- Analytics data
- Browsing behavior
- Tracking pixels
C. Design Data
- Uploaded Figma files
- Extracted assets (PNG, JPG, SVG)
- Generated HTML/MJML templates
- User prompts
We do not collect IP addresses or device-level info.
2. How We Use Your Data
We use data to:
- Provide and improve Clivo.email
- Generate AI-based templates
- Convert Figma files to HTML
- Process subscriptions and payments
- Maintain account access
- Provide customer support
- Monitor system performance
- Analyze usage to improve UX
We do not use customer data to train any AI models.
3. Legal Basis (GDPR)
For EU/UK users, we process data under:
- Contractual necessity
- Legitimate interest
- User consent (cookies)
4. Third-Party Processors
We use:
Hosting & Storage
- AWS (data hosting & storage)
Payments
Analytics
AI Models
We only share the minimum data required for service functionality.
5. Data Retention
We store:
- HTML outputs and Figma assets until the user deletes them
- Account and billing data for as long as the account remains active
- Cookies as per device/browser settings
6. Data Security
We use:
- HTTPS encryption
- Encrypted password storage
- AWS enterprise-grade security
- Access controls for internal staff
7. User Rights
Depending on your region, you have the right to:
- Access your data
- Delete your data
- Modify your data
- Export your data
- Opt out of tracking cookies
Contact support@clivo.email for requests.
8. Children's Privacy
Clivo is not intended for individuals under 18 years old.
9. Changes to Policy
We may update this Privacy Policy as needed.